Changed your mind? Ordered the wrong size? No worries.

Change of Mind Returns

Active Bowls will accept returns on all full price items within 28 days of purchase. The original proof of purchase must be provided. Any returned item must be in re-saleable condition including that:

  • It is in its original packaging, including leaflets and all accessories
  • It is unworn, unopened, unused and in its original condition
  • All labels are still attached; and
  • The product is not one on which a change of mind return is not available (see below).

All items can be returned in person to your local Active Bowls store or posted at your own expense to:

Active Bowls Melbourne
42/7 Dalton Road
Thomastown VIC 3074

Active Bowls will not accept change of mind returns on aerosol sprays such as chalk marker spray (eg: Toucha) or spray grips (eg: Champion), sunscreen, lip balm or cosmetics.

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns

Active Bowls will accept product returns and provide you with an exchange, refund or repair where:

  • The product is returned within the relevant manufacturer’s warranty period.
  • The product is faulty or is not of merchantable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the description; and
  • You can present your Active Bowls Tax Invoice or other adequate proof of purchase.

All items must be returned at your own expense to your local Active Bowls Store or to:

Active Bowls Melbourne
42/7 Dalton Road
Thomastown VIC 3074

The cost of returning the goods to us will be refunded to you as calculated by Active Bowls, based on Australia Post standard surface charges.

Where you seek a refund for any item that was purchased as part of an offer (free item with purchase), promotion or clearance stock, Active Bowls may refund the price in accordance with offer eligibility.

No refund will be given on free items and any refund amount may be recalculated if your return results in offer eligibility criteria no longer being met.

In considering returns on goods with a warranty claim, Active Bowls will assess the condition and age of returned goods. This may result in a repair, exchange or refund being refused.

Refunds will be issued using your original payment method.

Refunds will not be provided for the purchase of gift vouchers. Gift vouchers are not redeemable for cash.

Please note: Your original Active Bowls Tax Invoice is the best form of proof of purchase.


Return unused, unwanted or unworn goods by mail at your cost to:

42/7 Dalton Road
Thomastown VIC 3074

Note: Items may be returned in person at this address during opening hours.